Client Stories

Learn what it's really like working with us.

They really care…

The staff really seemed to really care about my situation. Took care of everything promptly.”

Mary, Jamestown, NY


The entire process was handled in a very impressive forthcoming and expeditious manner.

Knights of Columbus, Dunkirk, NY

Best to work with...

We are so pleased with your agency! You found us a much lower premium for our auto, home, & umbrella. Maggie was the BEST to work with!

Molly K., Fredonia, NY

Kind & polite...

The salesman was very kind and polite. Doug explained my policy real good to me.

Raymond Wood, Ashville, NY

Polite, on point, answered questions....

These gals got the job down pat!

Linda Lockhart, Dunkirk, NY

Overall Experience...

Wish I was a customer sooner.

Richard Krzyzanowicz

Overall Experience....

The nice part was the way everyone I talked to was courteous, polite, and kept us from feeling upset.

Willie & Olive Small, Irving, NY


Danielle & Maria were great and very helpful!

Liz Worosz, Dunkirk, NY

Overall Experience....

I’d like to thank the staff. They are awesome!

Bob K., Dunkirk, NY

Overall Experience....

They were very helpful with all my concerns.

James J. Halas, Westfield, NY

Overall Experience....

Keep overall claims experience all the same.

Friendship Baptist Church, Dunkirk, NY

Excellent Service."

Thank you for your excellent service.

Donald Carver, Jamestown, NY


Over the years Putnam-Record Insurance has proven they are committed to offering products of very good value and price to businesses like mine.

James Lynden, Fredonia, NY

Helpful and courteous."

Always helpful and courteous with a smile!

Jeff Leone, Fredonia, NY

...110% Service."

Competitive rates and 110% Service.

Thomas Fisher, Fredonia, NY

Excellent service..."

Excellent service – in person and on the phone. Always courteous and never in a hurry to answer questions.

Mary Jane Michalak, Dunkirk, NY

"...has the customer’s best interest."

I love how Putnam Insurance has the customer best interest. Thanks for all your help throughout the years.

Liz Worosz, Dunkirk, NY

"...saved me over $300 on my car insurance."

Switching to your agency saved me over $300 on my car insurance. Thank You!! With Danielle’s help, making the change was seamless and easy.

Amy Vercant, Fredonia, NY

"...kind and competent service..."

It was great to do business with the agency. I am from out of state and felt comfortable and safe with the kind and competent service and help I received from Kelly.

Judy Broderick, Pittsburgh, PA

"...very polite and helpful."

The agency was very polite and helpful. Their presentation of their policies was informational. They were not pushy and offered what they could provide. It was the people in the office that made us decide to go with Putnam.

Peggy Davis & Lisa Rothwell, Dunkirk, NY

"For 32 years we have relied on the Putnam Agency..."

For 32 years we have relied on the Putnam Agency for our Auto, Home, and Boat Insurance. The staff is very courteous and always helpful.

Jon and Sharon Washburn, Dunkirk, NY

"...excellent and courteous service..."

As a new customer thank you for the excellent and courteous service and the expert help you extended to me.

Dr. Donald Bebee, Mayville, NY

"time to head back to Maggie..."

After my best effort to solve a homeowners policy issue with my previous agent to no avail it was time to head back to Maggie because I was certain that she could solve my issue, and she did.

Mark Forbes, Silver Creek, NY

" impressed we even switched over our house insurance..."

You saved me a lot of running when I switched to allstate. Your service was excellent. Thank You so much. My husband and I were so impressed we even switched over our house insurance with you.

Judy Hoyt, Cassadaga, NY

"My savings is $150 a year."

Your agency got me a much better policy (comp & glass) vs. my liability only policy, at a much lower rate. My savings is $150 a year. Thanks Maggie!!

Melissa Bennet, Dunkirk, NY

"...always been helpful with a smile!"

Maggie has always been helpful with a smile! She feels like a friend.

Angela Williams, Silver Creek, NY

"...customer of Record Agency for many years and would not change."

I have always been treated with the most courteous and friendly service. They have gone out of their way to answer the questions. I have been a customer of Record Agency for many years and would not change.

Corinne Greco, Silver Creek, NY

"Wonderful and personalized service!"

Wonderful and personalized service! By reviewing my policy after one year they were able to greatly reduce my rates.

Janice R. Valvo, Dunkirk, NY

"...saved us a ton of money..."

Simply put...Your agency saved us a ton of money on our auto insurance!

John and Diane Pfeiffer, Derby, NY

"...very happy with it."

The W. L. Putnam and Record Insurance Agency is helping me with homeowners as well as with vehicle insurance and I am very happy with it.

Kenneth J. Mekus, Dunkirk, NY

"...generous, prompt, and pleasantly negotiated."

I had been with you for such a short time when the wind removed a storm door, light fixture, and siding from the back of my house, your settlement was generous, prompt, and pleasantly negotiated. So, now I am very glad that you are insuring my car!

Eleanor E. Papinea, Dunkirk, NY

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